All Terms and Policies are subject to change without notice.
1. PAYMENT TERMS & CREDIT POLICY
An invoice for transportation and freight charges will be issued to the designated payer as outlined in the Bill of Lading, written email correspondence, or any other service agreement with a Paige Logistics Ltd. representative.
Paige Logistics Ltd. provides transportation services throughout Canada and its territories, the Maritimes, the Continental United States, and worldwide. To maintain uninterrupted service, Paige Logistics pays its carriers according to their terms; we expect customers to reciprocate promptly.
Credit Terms
Standard payment terms on approved accounts: Net 15 Days, extended up to 30 Days as a courtesy.
New accounts typically do not receive immediate credit and must pay at pickup until credit is established.
Credit-approved customers agree to pay invoices within 30 days of the invoice date.
Interest & Collections
Overdue balances are subject to 2% monthly interest (24% per annum), calculated daily.
The designated payer shall be responsible for all collection costs, including:
Minimum $50 collection fee, up to 25% of the outstanding balance
- Attorney fees
- Court fees
- Administrative fees
Your company remains responsible for all freight charges for shipments signed by any employee, agent, or consignor, regardless of employment status changes.
Returned Checks
A $50 service fee applies to any returned check.
Freight Charges vs. Freight Claims
Freight charges and freight claims are entirely separate matters. Withholding payment due to a claim will result in revocation of charging privileges. All freight invoices must be paid in full before a claim can be initiated or released.
- Accounts Receivable Support:
- 604-800-1480, Monday–Friday, 9:00 a.m. to 5:00 p.m. PST.
2. SHIPPING & QUOTES DISCLAIMER
Quotes are valid for up to 15 days and subject to equipment availability.
Paige Logistics Ltd. is responsible solely for arranging and managing transportation. Paige Logistics Ltd. is not liable for direct or indirect damages or losses caused by:
- Delays
- Accidents
- Mechanical failures
- Weather events
- Acts of carriers
- Force majeure
- Supply chain disruptions
All claims must be filed with the hired carrier transporting the shipment.
Accessorial Charges
Unless explicitly stated, all quotes are Dock to Dock. Additional charges apply for:
- Power tailgate
- Inside delivery
- Residential delivery
- Trade show delivery
- Storage facilities
- After-hours delivery
- Dangerous goods
- Re-delivery
- Appointment no-show
- Driver detention
- Tarping
- Layovers
- Weekend/holiday holds
Paige Logistics Ltd. cannot guarantee delivery dates or appointment times for LTL or FTL shipments.
Booking a full truckload may reduce risk but does not guarantee on-time performance due to industry perils.
By booking with Paige Logistics Ltd., the customer agrees that neither Paige Logistics nor its hired carriers shall be held liable for late deliveries.
3. CUSTOMER RESPONSIBILITIES POLICY
The customer must provide accurate and complete shipment information, including:
- Dimensions (L x W x H)
- Weight
- Commodity details
- Packaging conditions
- Special requirements
- Required documents
Any charges resulting from incorrect or missing information will be billed to the customer, including but not limited to:
- Re-weigh/re-measure fees
- Re-class fees
- Re-consignment fees
- TONU (Truck Ordered Not Used)
- Storage
- Appointment re-attempts
- Carrier surcharges billed after delivery
Paige Logistics Ltd. will make reasonable efforts to help minimize avoidable charges.
4. RATES QUOTED POLICY
Subject to equipment availability.
Rates include the current posted fuel surcharge but are subject to change based on fuel fluctuations. Tarped flat deck service: minimum $125 (rates vary).
Loading/Unloading Time:
FTL: 1 hour free for loading, 1 hour free for unloading
LTL: 15 minutes free
Additional detention applies.
Customer is responsible for loading/unloading unless stated otherwise in writing.
“Dock to Dock” is default; residential deliveries incur extra charges.
All freight must be properly packaged, secured, and palletized.
Off-road time is chargeable at the same hourly rate as additional loading time.
Additional carrier detention or wait time billed at minimum $100/hour (rates vary).
All claims must be directed to the transporting carrier. Paige Logistics will support the process.
Quotes valid 15 days unless otherwise stated.
5. FREIGHT CLAIMS POLICY
All freight invoices must be paid in full before a claim can be processed.
Maximum hired carrier liability for commercial shipments: $2.00 per lb, unless otherwise agreed in writing.
High-value shipments should be insured by the customer.
No liability for household goods, used goods, or personal items: $0.10 per lb maximum.
LTL claims are limited to $5,000 CAD per shipment.
Additional insurance is available (see Section 6).
Customers are responsible for ensuring goods are professionally packaged or crated.
6. OPTIONAL MARINE / AIR / INLAND INSURANCE POLICY
(Applicable only if additional insurance is purchased.)
Coverage applies to lawful goods including new merchandise, frozen foods, non-perishable products, machinery, equipment, metals, and live plants.
Exclusions (partial list):
- Jewelry, precious metals
- Cash, negotiables, securities
- Artwork, antiques
- Personal goods, used goods
- Computers, electronics
- Tobacco, cannabis
- Pharmaceuticals
- Alcohol
- Perishables
- Bulk commodities
- Includes standard industry clauses such as:
- Institute Frozen Food Clauses
- Institute Strikes Clauses
- Cyber exclusions
- Disease exclusions
- Terrorism and war clauses
Minimum deductible: $1,000 CAD, payable by the customer in the event of an approved claim.
7. GENERAL LIMITATION OF LIABILITY
Paige Logistics Ltd. shall not be liable for:
- Loss of business or revenue
- Lost profits
- Customer downtime
- Consequential, indirect, or punitive damages
- Delays or missed deadlines
- Acts or omissions of carriers or third parties
Maximum liability is limited to the amounts stated in the Freight Claims section unless otherwise agreed in writing before pickup.
8. ACCESSORIAL CHARGES – GENERAL CLAUSE
Any cost imposed on Paige Logistics Ltd. by the hired carrier due to customer requirements, site conditions, delays, additional services, or incorrect information will be billed to the customer, even if not quoted in advance.
9. DANGEROUS GOODS / HAZARDOUS MATERIALS POLICY
The customer must:
- Declare DG in writing before booking
- Provide compliant labeling, documentation, and packaging
- Accept full responsibility for all penalties, cleanup costs, rejections, or fines related to undeclared or improperly declared DG
Paige Logistics may refuse or halt service if DG is undeclared or unsafe.
10. STORAGE, LAYOVER, AND HOLD FEES
Additional charges may apply for:
- Overnight holds
- Weekend holds
- Storage at terminals
- Carrier layovers
- Excessive driver standby
Rates vary by carrier and will be billed to the customer.
11. CANCELLATION & TONU POLICY
Fees may apply if:
- Shipment is cancelled after dispatch
- Shipment is not ready at pickup
- Wrong address or closed facility
- Customer refuses freight
- Truck Ordered Not Used (TONU)
Charges vary by equipment type.
12. DIGITAL & EMAIL AUTHORIZATION POLICY
All written communications (email, SMS, digital confirmations) from the customer or their authorized staff are legally binding and authorize Paige Logistics Ltd. to arrange transportation.
13. RIGHT TO REFUSE OR TERMINATE SERVICE
Paige Logistics Ltd. may refuse, suspend, or terminate service for:
- Fraud
- Abusive or threatening behaviour
- Unsafe loading conditions
- Non-payment
- Undeclared dangerous goods
- Illegal or prohibited commodities
14. GOVERNING LAW & JURISDICTION
All services, disputes, and agreements with Paige Logistics Ltd. are governed by the laws of British Columbia, Canada.
Any legal proceedings shall take place exclusively in British Columbia.
THANK YOU FOR THE OPPORTUNITY TO SERVICE YOUR TRANSPORTATION NEEDS.
Paige Logistics Ltd.
Unit 203 – 15272 Croydon Drive, Surrey, BC V3S 0Z5
Main Office: (604) 800-1480